{"id":698,"date":"2010-07-05T13:02:37","date_gmt":"2010-07-05T16:02:37","guid":{"rendered":"https:\/\/www.poli.usp.br\/a-poli\/ouvidoria\/698-ouvidoria.html"},"modified":"2025-08-12T16:51:37","modified_gmt":"2025-08-12T19:51:37","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.poli.usp.br\/en\/institucional\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"698\" class=\"elementor elementor-698\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da55eb1 e-flex e-con-boxed e-con e-parent\" data-id=\"da55eb1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86e41d8 elementor-widget elementor-widget-spacer\" data-id=\"86e41d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88b12c5 elementor-widget elementor-widget-heading\" data-id=\"88b12c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidoria da Escola Polit\u00e9cnica da USP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2e626 elementor-widget elementor-widget-spacer\" data-id=\"ac2e626\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e108314 e-flex e-con-boxed e-con e-parent\" data-id=\"e108314\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44bc944 e-con-full e-flex e-con e-child\" data-id=\"44bc944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97ef5d0 elementor-widget elementor-widget-text-editor\" data-id=\"97ef5d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A ouvidoria \u00e9 um \u00f3rg\u00e3o com autonomia e independ\u00eancia, institu\u00eddo para acolher e formalizar reclama\u00e7\u00f5es, cr\u00edticas e sugest\u00f5es a respeito da Escola Polit\u00e9cnica da USP, visando o aperfei\u00e7oamento e a melhoria cont\u00ednua dos servi\u00e7os prestados.<\/p><p>Com acolhimento ao manifestante e tratamento qualificado das demandas, a Ouvidoria recepciona, analisa, encaminha e monitora as manifesta\u00e7\u00f5es at\u00e9 o seu encerramento.<\/p><p>Ouvidora: Anita de Souza Lazarim<\/p><p><strong>O que a Ouvidoria faz?<\/strong><\/p><ul><li>Recebe manifesta\u00e7\u00f5es de membros da comunidade USP e cidad\u00e3os em geral sobre quest\u00f5es relacionadas \u00e0 Escola Polit\u00e9cnica da USP;<\/li><li>Estabelece media\u00e7\u00e3o em casos de conflitos pessoais e administrativos relacionados \u00e0s atividades funcionais da Escola Polit\u00e9cnica da USP;<\/li><li>Procura solu\u00e7\u00f5es para assuntos j\u00e1 apresentados aos demais canais de comunica\u00e7\u00e3o, mas n\u00e3o atendidos ou n\u00e3o resolvidos;<\/li><li>Excepcionalmente, sugere medidas ou modifica\u00e7\u00f5es de procedimentos com a finalidade de evitar quest\u00f5es futuras.<\/li><li><strong>Importante:<\/strong> A Ouvidoria n\u00e3o \u00e9 uma inst\u00e2ncia deliberativa ou decis\u00f3ria, mas auxiliar \u00e0 Diretoria e demais setores da Escola Polit\u00e9cnica da USP na busca por solu\u00e7\u00f5es para as situa\u00e7\u00f5es apresentadas.<\/li><\/ul><p>\u00a0<\/p><p><strong>Como registrar uma manifesta\u00e7\u00e3o na Ouvidoria?<\/strong><\/p><p><b>Informamos que todas as manifesta\u00e7\u00f5es formais devem ser registradas exclusivamente por meio do portal oficial da Ouvidoria da USP: <a href=\"https:\/\/www5.usp.br\/ouvidoria\/\"><span style=\"text-decoration: underline;\">www.usp.br\/ouvidoria<\/span><\/a><\/b><\/p><p><span style=\"color: inherit; font-size: 2rem;\">Ouvidoria Geral da USP<\/span><\/p><p><span style=\"text-decoration-line: underline;\"><a href=\"https:\/\/www5.usp.br\/ouvidoria\/#registre\">Acesse aqui o formul\u00e1rio<\/a><\/span> para enviar sua manifesta\u00e7\u00e3o atrav\u00e9s do Portal da Ouvidoria da USP<\/p><p>A identifica\u00e7\u00e3o \u00e9 opcional.<\/p><p>Esta ouvidoria garantir\u00e1 o sigilo do denunciante caso seja solicitado.<\/p><p>Mensagens an\u00f4nimas n\u00e3o ser\u00e3o consideradas.<\/p><p><strong>Saiba mais:<\/strong><\/p><div><ul><li><a href=\"https:\/\/www.abonacional.org.br\/codigo-de-etica\">C\u00f3digo de \u00e9tica do ouvidor\/ombudsman<\/a><\/li><li><a href=\"http:\/\/www.abonacional.org.br\/\" target=\"_blank\" rel=\"noopener\">Associa\u00e7\u00e3o Brasileira de Ouvidores \/ Ombudsman<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95a9186 e-con-full e-flex e-con e-child\" data-id=\"95a9186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ouvidoria da Escola Polit\u00e9cnica da USP A ouvidoria \u00e9 um \u00f3rg\u00e3o com autonomia e independ\u00eancia, institu\u00eddo para acolher e formalizar reclama\u00e7\u00f5es, cr\u00edticas e sugest\u00f5es a respeito da Escola Polit\u00e9cnica da [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3631,"menu_order":3,"comment_status":"closed","ping_status":"open","template":"","meta":{"event_title":"","event_details":"","event_timezone":"","event_gmap":"","event_image":"","event_image_url":"","event_calendar_link":"","event_location":"","event_datetime_with_summary":"","event_datetime":"","event_date":"","event_time":"","event_date_type":"","event_rulesummary":"","event_ticket_rsvp":"","event_capacity":"","event_capacity_remaining":"","event_capacity_sold":"","event_sold_out":"","event_low_stock":"","event_ticket_count":"","event_ticket_summary":"","event_sales_start":"","event_sales_end":"","event_ticket_price_from":"","event_ticket_price_to":"","event_ticket_price_range":"","event_date_year":"","event_date_month":"","event_date_month_short":"","event_date_day":"","event_date_day_name":"","event_date_iso":"","event_rsvp_capacity":"","event_rsvp_remaining":"","event_rsvp_going":"","event_rsvp_full":"","footnotes":""},"coauthors":[206,218],"class_list":["post-698","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/pages\/698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/comments?post=698"}],"version-history":[{"count":35,"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/pages\/698\/revisions"}],"predecessor-version":[{"id":143364,"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/pages\/698\/revisions\/143364"}],"up":[{"embeddable":true,"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/pages\/3631"}],"wp:attachment":[{"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/media?parent=698"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.poli.usp.br\/en\/wp-json\/wp\/v2\/coauthors?post=698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}